Luxor Technologies offers, regardless of the implementation of solutions like Luxor Contact Suite or Asterisk,a comprehensive consulting service adapted to the needs of any company. Based on long experience in the market of technology solutions for Call Centers, Luxor Technologies experts have extensive technical knowledge, which they have made available to customers in order to increase the effectiveness while using the platform.

With comprehensive consulting services Luxor Technologies, customers can make the most profit out of their processes and improve communications infrastructure while optimizing their production systems and management.

Luxor Technologies experts advise their clients on how best to implement Luxor Contact Suite or other solutions from the company to maximize performance and efficiency of the channeling Call Center.

CTI is a kind of software that manages all the incoming and outcoming calls of a corporation and applies logical call processes depending on the business structure of the company. It allows for the unificationg of Human Resources and Hardware actions, so they can accordingly combine for granting the company a technological solutiion in order to obtain revenues from performance and productivity.

CTI consists of planning a campaign through a Dial Plan. Agents, extensions, queues, profiles, dinal lists are planned and dimensioned, along with all the necessary elements to initiate a contact campaign. With the aid of a business optimized predictive autodialing system, lists and rules regarding telephone transition are managed within a group of externally programmed lists.

The Luxor Technologies professionals help implement web solutions for each client, from the decision of using hardware or software phone lines, the browsers configuration …

The CUCO algorithm is a set of rules we have in the Dial, which allows for very heterogeneous dialing systems in a company to be configured or to have a configuration system of the highest levels available on the market .

The lists are like a phone book where numbers are grouped into a single list, for example, Barcelona, ​​Madrid, Buenos Aires; and on each list there is a queue, which is mainly a logical grouping of records, this allows us to label the registers and to manipulate them, for example we can decide that every 5 initial calls, we may be able to do a personal call, or that every 4 failed calls, 2 programmed calls will be triggered.

The priority of the lists:

The priority lists conforms, along with the number of agents, a call cadence that is followed by the …