Luxor Contact Suite is a solution created by Luxor Technologies which includes a data model specifically designed for debt recovery strategies. This allows to reach maximum performance in Call Centers, delivering better results and profits at the lowest operating costs. With a telephone line, a computer and an Internet connection, agents can work from anywhere in the world for the same company.

Visualization of updated data

The management of the platform is completely virtual, it is possible to look at the platform’s status in real time: how many agents are making calls, which of them are working and obtaining ROI statistics.

Strategies for effective debt management are based on knowledge of updated contact details about the client, such as their phone numbers, email and postal addresses, as well as details on their financial situation and debt ratios. All this information put together allows …

Contact Luxor Suite consists of the following modules:

Agent Module
ACD Module
Monitoring Module
Management and Maintenance Module
LuxorPhone

The architecture is modular and processes can be implemented into several computers, allowing to decrease costs.

SIP Protocol

Luxor Contact Suite bases its architecture entirely on IP technology. su arquitectura enteramente en tecnología IP. Assuming that CTI links no longer exist, data and voice monitoring currently travel and are monitorized without temporary limits, with calls based on voice over IP ptrotocol, SIP. Luxor Contact Suite includes in its solution a recording system.