Luxor Contact Suite is a solution created by Luxor Technologies which includes a data model specifically designed for debt recovery strategies. This allows to reach maximum performance in Call Centers, delivering better results and profits at the lowest operating costs. With a telephone line, a computer and an Internet connection, agents can work from anywhere in the world for the same company.

Visualization of updated data

The management of the platform is completely virtual, it is possible to look at the platform’s status in real time: how many agents are making calls, which of them are working and obtaining ROI statistics.

Strategies for effective debt management are based on knowledge of updated contact details about the client, such as their phone numbers, email and postal addresses, as well as details on their financial situation and debt ratios. All this information put together allows for better performance and efficiency of the telephone agent’s work.

With Luxor Contact Suite agents can visualize each of the clients’ information on the screen, so they can manage it adequately. The tool shows updated information, which allows for planning the best debt recovery strategies and properly categorizing the contacts according to the selected criteria. With this information, decisions regarding actions, time limits and channels to be used for each client, can be taken easily.

Predictability

The Adequate organization of the information also allows to predict more accuratley the losses that a company may have to asume in base to the risk and pending debt levels. All this gives the company the necessary tools to increasing their capacity of reaction to the clients’ responses and the changes in their circumstances.

Automation

The platform allows the automation of the calls and simultaneous support through multiple channels, such as telephone, chat and e-mai. Thus, debt recovery strategies can be adapted to the circumstances to each debtor in a customized way, in order to improve the management and reaching the objectives. Luxor Contact Suite increases the profitability related to the productivity of the phone agents work.

Estructura virtual

Virtual Structure

The advantages of using Luxor Contact Suite for channeling reside on its security, flexibility and efficiency on phone lines and operational costs. All the communication channels included in this open source software are integrated and can be operated in one single way through the Channel Interaction Switching tool.

Through a fully virtual architecture and without any geographical restrictions, based on IP techonology, with a strongly centralized control panel and reporting functions; these solution is strong and redundant. All the resources and communication channels can be monitored in real time.The software is designed with all the necessary features for its implementation through ASP.