New integration with Social Networks
Luxor Technologies presented an improvement in Luxor Contact Suite, the new tool allows us to integrate with the major social networks, being able to analyze and access real-time statistics about our business on the net. This new tool allows us to access and view real-time mention of our company in Twitter or Facebook, giving the opportunity to resolve complaints or concerns and improve the loyalty and feedback with our customers. It also lets us know the views or complaints about our competitors allowing users to enhance the presence and branding of our company.
There is also a statistical system that allows measurement, analysis and real-time monitoring of conversations helping us to manage our reputation online.