Luxor Contact Suite is a solution created by Luxor Technologies which includes a data model specifically designed for debt recovery strategies. This allows to reach maximum performance in Call Centers, delivering better results and profits at the lowest operating costs. With a telephone line, a computer and an Internet connection, agents can work from anywhere in the world for the same company.
Visualization of updated data.
Luxor Contact Suite Architecture
Luxor Contact Suite bases its architecture entirely on IP technology. Assuming that CTI links no longer exist, data and voice monitoring currently travel and are monitorized without temporary limits, with calls based on voice over IP ptrotocol, SIP. Luxor Contact Suite includes in its solution a recording system.Luxor Contact Suite Architecture
The CUCO algorithm is a set of rules we have in the Dial, which allows for very heterogeneous dialing systems in a company to be configured or to have a configuration system of the highest levels available on the market.The CUCO algorithm allows to adapt all processes to calls. The processes are designed for high availability, so that in case of crash or malfunction of one of them, the other one takes control of calls in the same condition the master process left it. The best predictive dialer.